FAQ's

§  Do I Need To Set Up An Account To Place An Order?

·         Creating an account on sultanwear.com is not mandatory; you can use a guest account to checkout without registering. However, a sultanwear.com account gives you access to the following benefits:

·         Manage your account details, track your order status and review past purchases

·         Save your shipping details for future purchases and a faster shopping experience

·         Be informed about our latest stock, special online promotions and discounts!

 

§  How Do I Place An Order?

·         Orders can be placed while navigating our website as a registered user or even as a guest user. On any product page, select your color/size choices (if applicable), choose quantity and then press the “Add to Cart” button. This will open up your shopping cart where you may choose to continue shopping, or head on to checkout. On the checkout page, you may add or confirm your personal and shipping information, select payment options, enter any discount vouchers (if applicable) and review your order before selecting “Place order now”

 

§  How Do I book an appointment with the designer for Mehndi Themes?

·         Appointment can be booked as a registered user or even as a guest user. In the Mehndi Fete tab you will be able to see “book an appointment’ sub-tab. There you will have to fill a form requiring particular details and after filling the form and submitting it you will receive a confirmation email and in a day or two as per our schedule we will call you and will inform you the time of meet-up with the designer.

 

§  What Kind Of Payment Methods Do You Accept?

·         Cash on Delivery: This option is available for customers throughout Pakistan. Using this option, you can pay cash to the delivery agent upon receipt of your order. Please ensure that you have the exact amount at hand since our delivery agents do not carry change/petty cash.

 

§  How do I Know If Sultanwear.com Has Received My Order?

·         After you place your order on the website, an acknowledgement email will be sent to you from sultanwear.com to confirm that your order has been placed. This will not, however, indicate if the order has been shipped. That information may be confirmed under “My Orders” in your account dashboard. If you’re not a Preferred Customer, then you may email our Customer Care at customercare@sultanwear.com with your Order ID for this information

 

§  What If I Don’t Receive The Acknowledgment Email?

·         You should have received an Email with your order detail by now. If it isn’t there, you may hit resend again. If you still didn’t receive the email, if that is the case, you will have to call us and we will look on the problem.

 

§  How Long Will It Take For My Order To Be Delivered?

·         All orders will be delivered by our courier service providers within 3-5 working days within Pakistan and 3-5 days for International orders. If your order has not been delivered in the specified time, please contact our Customer Care.

·         All orders of Karachi will be delivered in a day faster than any courier service but within 30 miles (48.2803 km) of DHA

 

§  What If An Incomplete Order Is Delivered To Me?

·         Full care is taken to ensure that only complete orders are shipped out. However, in case there are missing item(s) in the order, please get in touch with our Customer Care immediately.

 

§  What Is The Procedure For Cancelling An Order?

·         Order cancellation is dependent on whether or not it has been shipped. Send your order cancellation request to customercare@sultanwear.com. Or via your Account Dashboard if you registered with us. If the order has been shipped, however, you may return/exchange the product in accordance with our Exchange/Return Policy

 

 

§  How Do I Know If An Item Is In Stock?

·         Only current stock is listed on our website. If, for that stock, your desired size is not available in the drop-down menu of a product, it means this size is out of stock. For queries and special requests concerning sizing and/or availability, please call or email our Customer Care.

 

§  The Item I Want Is Out Of Stock. What Do I Do?

·         Sometimes, highly popular items may temporarily run out of stock. As our stocks are continuously updated, please keep checking the Sultanwear.com website regularly to remain abreast of updated stock content.

 

§  How Do I Know What Size To Buy?

·         Please refer to our size charts. For further help, please contact our Customer Care.

 

§  How Often Is Your Website Updated With New Products?

·         Our online store works in tandem with our retail outlets, and the same new products are available everywhere at the same time. So no matter where you shop from, Sultanwear.com ensures the best of service for all our valuable customers.

 

§  I Have A Comment/Suggestion Regarding Your Product/Service

·         We highly value any and all feedback from our customers and fans! Please don’t hesitate in contacting our Customer Care with your comments and suggestions. Alternatively, you may leave us feedback via your Account Dashboard.